Account Manager

Role Description:
The Account Manager is a full-time, on-site position based in Patna, responsible for maintaining and expanding relationships with clients and stakeholders. In this role, the Account Manager will manage client accounts, oversee day-to-day communication, and ensure that services are delivered according to agreed expectations. The position involves coordinating with internal teams, preparing reports and documentation, tracking account performance, and addressing client inquiries or issues in a timely manner. The Account Manager will also identify opportunities for improving client satisfaction and for growing account value through additional services or solutions. This role requires consistent on-site presence to support client meetings, service reviews, and collaboration with colleagues.

Qualifications

• Strong client relationship management skills, including account handling, customer service, and stakeholder communication.

• Solid organizational and coordination abilities, with experience in managing schedules, documentation, and follow-up activities.

• Proficiency in basic business tools (e.g., email, spreadsheets, presentation software) and comfort working with internal reporting systems.

• Effective verbal and written communication skills in English; knowledge of local languages is an advantage.

• Ability to work on-site in Patna, collaborate with cross-functional teams, and maintain a professional demeanor in client-facing situations.

• Proactive problem-solving mindset, attention to detail, and a commitment to ethical, inclusive, and respectful conduct.

• Previous experience in account management, client service, or a related role is preferred; experience in healthcare or service industries is a plus.

• Bachelor’s degree in Business, Management, Commerce, or a related field is preferred, or equivalent relevant experience.