What the role actually is

You will sit in on customer calls and support tickets to understand where the product is genuinely falling short, turn that into a written problem statement and a rough spec, and work directly with a designer and 2-3 engineers to get it built. You'll define what done actually looks like for a feature - the metric it should move - and track that after launch instead of moving straight to the next thing. You'll also do the unglamorous parts: competitor teardown notes, release notes, onboarding-flow QA.

What gets you shortlisted

• 0-3 years of experience, ideally with some exposure to a B2B or SaaS product (internship counts)

• Sharp, structured written communication - specs and updates that don't need a follow-up call

• Basic comfort with data (SQL, Mixpanel, or similar) or a fast willingness to learn it

• Genuine curiosity about why users behave the way they do, not just what they click

• A reliable remote-work setup