Handle all mail communications (with internal & external customers) at the Air Hub; Responsible for mail reverts and coordination with relevant departments (PUDs, warehouses, origin etc) for the same

Monitor exception cases at the Air Hub (e.g. unidentified shipments, undelivered shipments, SLAH, Regulatory hold cases etc.) and follow up with operations for corrective actions

Responsible for customer service support at the Air Hub to ensure provision of quality services to all Blue Dart customers (if applicable); Also coordinate with the Regional Customer Services Team as and when required

Track all shipments for the Air Hub and update operations teams in cases of delays, route changes or any other exceptions

Communicate with customers in cases of delays, undelivered shipments or regulatory hold shipments and ensure corrective action

Monitor gaps in regulatory compliance and provide support in resolving all regulatory issues, in conjunction with the Regulatory Team

Monitor transit time and Net Service Levels (NSL) and provide regular inputs to the senior management regarding the same

Track and ensure timely closure of all SHIELD (online security module) and CARESS cases related to the Air Hub

 Support the Operations Team in its activities to ensure efficient and smooth conduct of activities at the Air Hub