Service Engineer / Technician

Role Description:
This is a full-time, on-site role for a Service Engineer / Technician based at the Muzaffarpur Service Centre, reporting to the Kolkata head office. The role involves diagnosing and troubleshooting issues with Apple devices, performing maintenance and repair, and ensuring timely and accurate technical support for customers. The Service Engineer / Technician will handle service requests, conduct hardware and software checks, and perform quality assurance on completed repairs. Daily responsibilities include documenting service activities, coordinating with field service teams where required, and adhering to Apple’s authorized service standards and procedures. The role also requires clear communication with customers about repair status, device care, and available support options.

Qualifications

• Strong troubleshooting and diagnostic skills for Apple hardware and software issues.

• Hands-on experience in field service and on-site customer support environments.

• Technical support capabilities, including ticket handling, escalation, and resolution.

• Maintenance & repair skills for smartphones, laptops, tablets, and related accessories.

• Effective communication skills for explaining technical information in a clear, user-friendly way.

• Relevant technical diploma or degree in electronics, computer hardware, or a related field.

• Prior experience in an authorized service center or consumer electronics environment preferred.

• Ability to follow standardized procedures, maintain accurate records, and meet turnaround times.

• Customer-focused mindset, reliability, and willingness to stay updated on Apple technologies.