Role Description
The Telecaller role at XpressBees is a full-time, on-site position based in Bihar, India. The Telecaller will handle outbound and inbound calls to communicate with customers, partners, and other stakeholders regarding deliveries, shipment status, and service-related queries. Day-to-day responsibilities include providing accurate information, resolving basic concerns, updating records in internal systems, and escalating complex issues to relevant teams when needed. The Telecaller will also assist in confirming customer details, coordinating delivery schedules, and capturing feedback to improve service quality. This role requires consistent adherence to call handling guidelines, maintaining professionalism, and supporting overall customer experience goals.
Qualifications

• Candidates should possess strong verbal communication and active listening skills, with the ability to speak clearly and confidently in Hindi and preferably English.

• Candidates should possess basic computer literacy, including familiarity with data entry, call logging, and using CRM or call management software.

• Candidates should possess customer service and problem-solving skills, with a focus on patience, empathy, and timely resolution of issues.

• Candidates should possess time management and organizational skills to handle high call volumes, prioritize tasks, and follow up consistently.

• Candidates should possess teamwork and collaboration skills, and be able to coordinate with operations, delivery, and support teams as required.

• Minimum educational qualification: high school diploma or equivalent; prior telecalling, call center, or customer support experience in logistics or related sectors is an advantage.

• Ability to work on-site in Bihar, India, with flexibility in working hours, including weekends or extended shifts as business needs require.